“You will die, certainly, one day, inch the phone operator replies, “like everybody else. ”
A few hours later, the woman — 22-year-old Naomi Musenga — dies. And today, officials in France have released an investigation into why her contact wasn’t taken more seriously.
The incident occurred in the city of Strasbourg in northeastern France in December. However , there’s brand new interest in the case after a recording from the call surfaced.
“We are waiting for proper rights to be done… to make sure this doesn’t take place again, ” the woman’s father, Policarpe Musenga, told reporters Thursday. “Whether it was bad will or complications, it is a serious error. ”
In the three-minute call on Dec 29
, Naomi Musenga phone calls the local ambulance service, complaining associated with severe stomach pain.
Operator: ” Indeed hello? ”
Musenga: ” Hello there… Help me, ma’am . ”
Operator: ” Yes, what’s going on? ”
Musenga: ” Help me. ”
Operator: ” Properly, if you do not tell me what’s going on, I will hang up the phone. ”
The woman can’t fully articulate the girl condition and says she’s in the lot of pain. In response, the owner tells her to call a physician.
Musenga: ” I’m gonna pass away. ”
Operator: ” Yes… you can die, certainly, one day, like everybody else. Call the SOS doctors . ” [The operator gives her the number to SOS Médecins, France’s medical emergency service that sends doctors directly to a house.]
Musenga: ” Please, help me, ma’am. inch
Operator: inch I can’t help you, I do [know what’s wrong with you] . inch
Musenga: inch I have a lot of pain, I had very bad pain. inch
Operator: inch And where? inch
Musenga: inch My stomach hurts a great deal… and I feel terrible everywhere . ”
Owner: ” Yes, well, a person call SOS doctors. inch [The operator gives the girl the number again.
What happened next
Musenga hung up. Eventually a relative known as a doctor who came to Musenga’s home, the family lawyer said at the Thursday night news conference. The doctor had the girl taken to a hospital. Shortly after appearance, she suffered two heart assaults, was taken to intensive care and finally died, according to CNN affiliate BFM TELEVISION.
The exact cause of death was not determined, the Strasbourg prosecutor’s workplace said. But her initial autopsy showed symptoms of multiple organ failing and hemorrhaging, BFMTV said.
“There were simply no questions like: ‘Are you by itself? Are you able to dial the phone number? ‘ ‘How long have you been hurt? ‘ Or ‘Are you in discomfort?, ” Mohamed Aachour, the Musenga family lawyer, told reporters
. “All that she has had as therapy is indifference or cynicism. inch
Jean-Claude Matry, leader of the workers’ union for the crisis services, said the operator continues to be temporarily suspended. He also denounced the staff shortage in the contact centers.
“The operators answer calls twelve consecutive hours a day, ” he or she told CNN. “They undergo lots of stress and it becomes hard to differentiate serious causes from boo-boos. inch
French Wellness Minister Agnè s Buzyn told CNN affiliate BFM TV
she wants to find out if the contact center staff was “under pressure” or if they’d received a higher number of calls.
“It will enable me personally to know if there was a disorder in the structure or if it was your case, unfortunately, of one individual who failed to respect the procedure, ” she mentioned.
For the moment, Strasbourg Prosecutor Yolande Renzi mentioned officials have opened a preliminary analysis “under charges of not assisting a person in peril. ”
Using the hashtag #JusticePourNaomi (Justice for Naomi), social media customers have banded together to program a rally. It’s scheduled designed for Wednesday.