Ryanair faces 20m euro compensation bill

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Ryanair can face up to 20m euros (£ 18m) in compensation claims after cancelling thousands of flights due to a shortage associated with pilots, it has warned.

The budget airline plans in order to cancel 40-50 flights every day for your next six weeks, after it accepted this had “messed up” the planning of pilot holidays.

An internal memo seen from the BBC suggests the pilot lack could continue until the end from the year.

There is no recommendation this means the disruption will lengthen beyond October.

Ryanair cancellations: Exactly what are my rights?

Passengers strike by Ryanair cancellations

In a letter in order to pilots, chief operations officer Eileen Hickey said the firm’s crewing forecast to the end of Dec was “for tighter pilot numbers”.

The letter displays Ryanair pilots were only advised on 13 September of the staff members shortage facing the company yet Mister Hickey outlined that it knew a year ago they may face a leave backlog.

Pilots are asked to work during their booked vacation to cover the gaps and their particular rota pattern is also likely to be damaged.

In the letter, Mister Hickey said these pilots will be “helping protect the integrity from the operation during the remainder of the air travel year”.

Ryanair also people pressure to publish a full list of the particular flights it plans to terminate every day amid growing anger amongst customers.

Up to now it has only published a list of impacted flights up until Wednesday.

Consumer rights group Which usually? said: “It’s essential that Ryanair release a full list of flights which will be affected so that passengers have just as much time as possible to make alternate plans. ”

The air travel has blamed a backlog associated with staff leave for the disruption, that could affect up to 400, 000 people.

Ryanair is transforming its holiday year, which presently runs from April to 03, to run from January to Dec instead.

This has resulted in large numbers of its staff taking vacations in September and October.

Reports on Monday furthermore suggested recruitment problems were influencing the airline and that it experienced lost pilots to rival Norwegian Air.

A Norwegian spokesperson said: “We can confirm that will 140 pilots have joined all of us from Ryanair this year. Pilot recruitment is also underway for more pilots for the new Dublin base opening afterwards this year. ”


Analysis: Can the flight chaos last till the end of the year?

Susannah Streeter, BBC company correspondent @BBCStreeter

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A letter to Ryanair pilots from the firm’s chief procedures officer Michael Hickey, seen from the BBC, forecasts tighter pilot quantities until the end of the year.

The airline provides only published confirmed flight cancelling until Wednesday but has said the particular disruption will continue until the finish of October,

The letter shows Ryanair fliers, many of whom are on self-employed agreements, were only informed on thirteen September of the staff shortage dealing with the company yet Mr Hickey defined that it knew last year they may encounter a leave backlog.

Pilots have been asked to operate during their booked holiday to cover the particular gaps and their rota design is also likely to be disrupted.

One anonymous Ryanair pilot provides told the BBC that the depart issue is a red herring which the root cause of the problem is that too several pilots are leaving Ryanair as well as the company is struggling to train upward new crew.


Customer anger

The airline has guaranteed affected customers alternative flights or even refunds. However , many have responded angrily to the cancellations on social media marketing and called for a full list of impacted flights to be released.

Karen Higgins tweeted: “Yet another day of constant checking to find out if our flights are safe or even cancelled! Cmon @Ryanair help all of us out! Get the updates done!!!! inch

Dee Moloney messaged: “Have 2 trips booked within the next couple of weeks. Excitement of trips today replaced with worry!… Won’t be traveling with @Ryanair again. ”

Shares in Ryanair had been down 2% on Monday mid-day.


What rights do travellers have?

Image copyright laws Reuters

The particular EU compensation rules for terminated flights are as follows:

  • Passengers are entitled to assistance and payment, if the disruption was within an airline’s control.
  • Airlines have to offer full refunds, paid within seven days, or rebookings for a flight cancelled at brief notice.
  • In addition , passengers can also declare compensation.
  • Cancellation amounts are: two hundred fifity euros (£ 218) for short-haul, 440 euros (£ 384) with regard to medium-haul and 600 euros (£ 523) for long-haul.
  • Passengers who else reach their destination more than 3 hours late can be compensated through 200 to 600 euros, with respect to the length of flights and delay.

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