Southwest employee personally delivers lost luggage and heartwarming note to cancer patient

Flying home from Nashville to Pittsburgh on a rerouted South west Airlines flight, Stacy Hurts travel suitcase was misplaced in transit. Furthermore off, the bag contained important items for her 9 a. mirielle. chemotherapy appointment the next day.

Hurt, that has been battling colon cancer considering that 2014, naturally panicked and called the airline.

Traveling, late nights, the cold, and chemo don’t combine #toughness #stillsmiling

The post shared by Stacy Harm (@stacy_hurt) on

I had a lot of items within the suitcase that I needed and desired for chemotheraphy, ” Hurt informed CBS TELEVISION STUDIOS Pittsburgh. One of them had been medication. But many of them were individual items to me. I just started obtaining very emotional, and I started to weep.


Though Hurt didnt know it then, there was a protector angel on the other line: Dorothy Rowan, who had been working as a customer care agent for Southwests Pittsburgh workplace for just six months.

Despite the frustrating situation, Rowan told ABC News that will Hurt was as sweet just like be on the phone, and instantly empathized. Rowans own father, Honest, passed away from complications with  Hodgkins lymphoma and leukemia in 2011.

He was your strongest man Ive ever recognized, Rowan told People . A  great deal of what I see in Stacy is exactly what I saw in my dad. I experienced a very strong connection with her from the beginning.

Believed the night was getting late, Rowan promised to locate the luggage simply by morning. Around 2 a. meters., Hurts bag arrived at Pittsburgh Airport terminal, but couriers had already remaining for the night.

I looked up the girl address, and it was about 25 moments from where I live, Rowan told HuffPost . Me getting the bag to her had been more important than getting into bed 30 minutes earlier, said Rowan, so the lady drove it there herself.  

The very next day, Hurt awoke at her house in Bridgeville to find her travel suitcase on her porch with a heartwarming notice.


Sorry for the delay getting your handbag to you. Myself and my South west family are thinking of you advanced micro devices wishing you all the best. Kick that will cancers BUTT! Rowan wrote.

Sharing the particular photo on Facebook , Hurt had written that this unexpected act of amazing advantages moved her to tears. Harm later told People the lady felt compelled to share this tale to remind her fellow malignancy warriors of all the good people out there that have their backs. Southwest also recommended Rowans compassion.

We are very proud of Sarahs type, empathetic actions that represent the very best of Southwest hospitality and the renowned customer service that our wonderful employees try to deliver every day, the airline stated in a statement to ABC News .

Days later, on August 9, both new friends met for the first time exactly where it all began, at Pittsburgh Airport terminal. She just epitomizes everything great, said Hurt.