Delivery complications will mean some KFC outlets will stay closed for the rest of the week, while some will have a reduced menu or reduced hours.
About half the particular fast food chain’s 900 outlets in the UK-based division were still shut on Tuesday night.
That was fewer than the 575 shut as of Monday evening.
Last week the fried chicken string switched its delivery contract in order to DHL, which has blamed “operational issues” for the supply disruption.
Earlier, a KFC spokesperson anticipated the number of closures to fall in the particular coming coming days as groups “work flat-out all hours in order to the backlog”.
“Each day more deliveries are being produced. However , we expect the interruption to some restaurants to continue over the rest of the week, meaning some is going to be closed and others operating with a decreased menu or shortened hours. inch
DHL’s managing movie director of retail, John Boulter, stated the delivery firm regretted the particular “interruption of supply” and apologised for the “inconvenience and disappointment triggered to KFC and their customers”.
“The reasons for this particular unforeseen interruption of this complex company are being worked on with a goal to come back to normal service levels as soon as possible, inch he added.
“We are committed to step-by-step enhancements to allow KFC to reopen the stores over the coming days. inch
KFC has set up a web web page where customers will find their nearest outlet that is open up.
Exactly what caused the problems?
Till 13 February, KFC’s chicken had been delivered by specialist food submission group Bidvest.
Yet after the contract switched to DHL, many of the food giant’s outlets started running out of chicken products.
The GMB union said it had cautioned KFC that switching from Bidvest to DHL was a mistake. The particular change led to 255 job failures and the closure of a Bidvest depot, said Mick Rix, GMB nationwide officer.
“Bidvest are usually specialists – a food submission firm with years of experience. DHL are scratching around for any function they can get, and undercut all of them, ” he said.
“KFC are left with numerous restaurants closed while DHL try to run the whole operation out of 1 distribution centre. Three weeks back, KFC knew they had made a dreadful mistake, but by then it was past too far. ”
The submission network uses software developed by the particular firm Quick Service Logistics (QSL).
DHL said: “Due to operational issues, a number of transport in recent days have been imperfect or delayed. We are working with our own partners, KFC and QSL, in order to rectify the situation as a priority plus apologise for any inconvenience. ”
A KFC spokesperson mentioned the decision to change supplier had not been used lightly.
“DHL have estimated that winning the particular KFC contract and opening the brand new distribution centre has created 300 brand new jobs, ” he added.
How much is it likely in order to cost KFC?
KFC’s spokesman said he failed to have a figure, but any computation is likely to be complicated by the fact that 95% of KFC’s outlets in the UK are usually run by franchisees.
Some media reports say the particular crisis could be costing the string £ 1m a day, but such figure is likely to be guesswork.
Can be happening to KFC staff?
Workers are being encouraged to consider holiday, but would not be forced to do this, the company has said.
It said that in the restaurants possessed by the chain, staff on immediate contracts would be paid the average hrs worked per day over the past 12 several weeks, while those on salaries will be paid as normal.
“Franchisees will be seeking their own indie advice, but we’re encouraging these to adopt this policy too, inch said the chain.
A KFC worker in London who also contacted the BBC said he previously not received any shifts within the past week.
“This issue isn’t our fault, but we have been the ones who can’t work.
“I have got expenses that come out of my account upon Friday and I feel terrible concerning the whole situation. I am looking for a brand new job, ” he said.
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