Transport for Greater london has apologised after Will Youthful said he was subjected to homophobic abuse by a bus driver.
The Pop Idol champion said the driver called him the “poofter” and has appealed for assist in tracking him down.
It is understood to have happened upon 12 December when Mr Younger was driving his car within Fulham.
TfL stated it was investigating and any type of hate crime was “completely unacceptable” and would “not be tolerated”.
Chief executive Steve Burton said: “We’re very sorry to know of Will Young’s experience, and are also looking into it urgently.
“Everyone has the right to take a trip without fear of abuse or violence and if anyone witnesses or is certainly victim to hate crime they need to report it immediately.
“We work closely with our law enforcement partners to eradicate hate offences and fully investigate all documented incidents. ”
Mister Young was driving his vehicle at about 12: 25 GMT whenever he became involved in an altercation using the driver of a bus coming toward him on the opposite side from the road, the BBC understands.
The singer, who talked about what inspired him to come out upon BBC Radio 4’s Frontrow , messaged that TfL’s response had been “amazing” but he was unable to acquire CCTV footage from the area.
He called on Greater london Mayor Sadiq Khan to help locate the driver to “ensure he won’t abuse others”.
The Mayor’s office has been approached for comment.